You are protected with us
Your purchases made on the igitems platform are protected to ensure you get what you bought, or your money back
Smooth Transactions Ensured
Our Sellers are expected to work with Buyers to resolve issues quickly, but sometimes when an agreement cannot be reached, igitems will step in to help
igitems Guarantee® eligibility
- We guarantee you'll receive exactly what you ordered—just as described!
- Enjoy a smooth and worry-free delivery experience, every time.
- Our quality is top-notch, but if you ever need assistance, we're here for you!
Your Money Is Safe
Payments are initially made to igitems, not directly to the Sellers - only upon the completion & confirmation of the trade will the money be released to the Seller
Important note!
DO NOT approve delivery in the order's Review until you have received your exact product. Always verify that you have received the correct item or service before confirming the delivery. Once a trade has been confirmed, it is considered final, and no returns or refunds will be granted.
igitems Guarantee® How-to
In case of any delivery trouble please follow these steps
- 1
Contact the seller to inform them that you are elevating the dispute
- 2
Click the 'Start Dispute' button (next to the 'Approve Delivery') to start the procedure formally
- 3
The funds are now frozen - if required, we will intervene to guide the situation to a resolution
- 4
Your payment remains with igitems (not paid out to the Seller) until we make the final decision
Important Terms
Be sure that you are aware of our rules
If the requested information is accurately provided by the buyer within 7 days, the claim may be accepted
If the required information is not provided, or lacks sufficient evidence, then the igitems Guarantee® may be forfeited.
It is anticipated that the Buyer has made efforts to resolve the issue directly with the Seller and will only invoke the igitems Guarantee® as a last resort in cases of unresolved disagreement - still, always be sure to Start Dispute as soon as issue is encountered to ensure that the seller may only access the funds once resolved
Fraudulent claims (e.g. Buyer filing a chargeback after receiving their item / refund) will be subjected to legal consequences and potential suspension of the account
Communications outside the igitems platform, such as Discord, Whatsapp, or private emails, will not be acknowledged or considered - engaging in such contacts can result in suspending all parties involved and the forfeiture of the igitems Guarantee®
Trade with full confidence
Browse millions of in-game items and services from verified sellers — every order is backed by the igitems Guarantee®.
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